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Status Not under consideration
Created by Guest
Created on Nov 5, 2021

How Standby Instance of TSRM Gateway update issues-( HA for TSRM gateway)

Hi Support,

We are instantiating new Cold Standby Instance for TSRM Gateway to have resiliency to avoid single point of failure . If Primary Gateway goes down, secondary instance should pick up for the processing, we are managing the failure of Gateway using scripts. We have below queries regarding the how updates can happen.

1) If the primary TSRM GW instance goes down after sending the request to Maximo/SCCD. After secondary instance, whether secondary instance would be able to get the response of ticket ID and ticket-status.

2) After getting response of Ticket ID and status of the ticket, if primary GW instance goes down whether standby instance can ticket status can get continuous updates.



Idea priority High
  • Guest
    Mar 7, 2023

    the stated approach is the way in general to other gateways.

    Upon review of this request for enhancement, it seems that the requester has posted questions rather than a request for improvement.

    Please ensure to clearly request an enhancement per your defined use case.