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Status Submitted
Workspace ITM/IBM APM
Created by Guest
Created on Oct 8, 2024

Avoid error popup about loggingdll.dll in Fixpack Support Installation

Trying to install some Fixpack Support Installation (i.e. 5.5.0-TIV-KD5-FP0007) on Windows 2016 server, we receive an error popup with the message:


Couldn't load LoggingDLL.dll file, Installation aborted.



and a subsequent popup with the message:



Errore numero: 0x80040702

Impossibile caricare la DLL:

loggingDll L’installazione verrà terminata



then the installation hangs.


To avoid this problem we're asking the labs to restore previous version of TMV620.msi file (dated before 2021) in Windows installation package. We noticed this problem only with TMV620.MSI files versioned after 2021

Idea priority High