Integration of WhatsUp Gold EPM Data into Concert for Resilience and Risk Analysis

Solution Value Statement

Enable IBM Concert to ingest and visualize data from WhatsUp Gold (EPM) via REST API, providing customers with a unified resilience posture and risk analysis based on network and infrastructure telemetry.

Proposed Solution

Develop a Concert Workflow and ingestion connector that interfaces with WhatsUp Gold’s REST API to retrieve relevant EPM data (e.g., device status, performance metrics, alerts). Concert should map this data to input metrics in the Resilience dimension and generate posture scores and risk insights. The integration should support scheduled data pulls, authentication, and mapping to applications/environments.

Customer Impact / Business Value

• Consolidates network and infrastructure health data into Concert’s resilience framework.

• Enables real-time posture scoring based on EPM telemetry.

• Reduces reliance on fragmented dashboards and manual data reconciliation.

• Enhances visibility for SREs and executives into infrastructure-linked resilience risks.

• Supports proactive remediation and ticketing based on EPM alerts.

Pilot or Validation Context

Pilot with customers using WhatsUp Gold for network monitoring. Validate REST API connectivity, data mapping to Concert input metrics, and posture generation. Include workflows for ingesting device status, performance monitors, and alert data.

Key Functional Requirements

• Concert Workflow to connect to WhatsUp Gold REST API.

• Support for authentication (Basic or token-based).

• Mapping of EPM metrics to Concert input metrics.

• Scheduled ingestion jobs via Concert Workflows.

• Visualization of EPM-derived resilience posture in Arena view.

• Ticket automation based on EPM alerts (e.g., certificate expiry, device failure).

• Evidence storage of EPM data snapshots.

Metrics for Success

• Number of successful EPM data ingestions.

• % of resilience postures enhanced with EPM data.

• Reduction in manual effort for network data integration.

• Accuracy of posture scoring based on EPM metrics.

• Adoption rate of WhatsUp Gold integration among Concert customers.

Roadmap & Feature Overlap Analysis

• Existing Epic(s):

  • Concert Workflows for Data Ingestion

  • Resilience Integration with Instana, Dynatrace, Datadog

  • Resilience Posture Assessment and Visualization

• Overlap Summary:
  Concert already supports ingestion of telemetry from APM tools like Instana and Dynatrace via Concert Workflows. These integrations use REST APIs to pull data and map it to input metrics for resilience scoring.

• Unmet Needs:

  • No existing connector for WhatsUp Gold or EPM tools.

  • No predefined mapping of EPM metrics to Concert’s resilience input metrics.

  • No documentation or templates for integrating WhatsUp Gold REST API.

  • No support for ingesting network-level metrics into resilience scoring.