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Workspace Concert
Created by Guest
Created on Oct 2, 2025

RELATED IDEAS

Unapproved Software Detection and Catalog Reconciliation

Solution Value Statement

Enables Concert to detect and classify unapproved software across endpoints and reconcile discovered applications against enterprise-approved catalogs. This improves visibility, reduces shadow IT risk, and supports compliance and audit readiness.

Proposed Solution

Extend Concert’s ingestion and policy engine to:

  • Compare discovered applications against an approved software catalog (e.g., CMDB, Flexera, ILMT).

  • Flag unapproved or unknown software with risk scores and remediation guidance.

  • Integrate with ServiceNow CMDB and third-party catalog APIs.

  • Provide dashboards and reports for unapproved software by team, environment, and risk level.

  • Trigger tickets or alerts for unauthorized software detection.

Customer Impact / Business Value

  • Security teams can identify shadow IT and unauthorized software.

  • Compliance teams gain visibility into software usage vs. policy.

  • Operations teams can automate remediation and ticketing.

  • Supports audit readiness and software license compliance.

Pilot or Validation Context

  • Pilot with customers using ServiceNow CMDB or Flexera.

  • Validate with environments running 100+ endpoints or containers.

  • Use feedback from catalog reconciliation and alerting workflows.

Key Functional Requirements

  • Approved software catalog ingestion (CSV, API, CMDB)

  • Reconciliation engine for discovered vs. approved software

  • Unapproved software dashboard and reporting

  • Ticketing and alerting for unauthorized software

  • Integration with ServiceNow, Flexera, ILMT

  • RBAC and audit logging for catalog actions

Metrics for Success

  • % of unapproved software flagged and remediated

  • Time saved in catalog reconciliation

  • Number of tickets generated for unauthorized software

  • User satisfaction with detection and reporting

  • Audit pass rate for software compliance

Idea priority High

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