cEdge devices QoS Reporting to be enabled on SDWAN Health Dashboard for CCSDWAN customers

Hello,

We will have the new API's for cEdge investigated. As for your request to have a hot fix - unfortunately this is going to be a No - as this is going to be new capability if/when we decide to go ahead.

I do want to set the expectation here for the Ideas process, these are Ideas and are not the same as our previous Feature Request process. We understand the urgency here, but we do not provide ETA's on new ideas.

In case this is urgent for you, we do have our RNA solution which you can make use of so you can support the use cases in the meanwhile. Your sales team will definitely be able to help you get kickstarted on this.

Best Regards,

Kaushal

Hi Team,

Cisco has recommended to use the below API reference to capture QOS status from cEdge devices so can you please check with SevOne engineering team and confirm us whether this can be accommodated in the upcoming releases and a patch for NMS 6.8 version which BT is planning to upgrade.


The following will work for vedges:
https://{{vmanage}}:{{port}}/dataservice/device/interface/queue_stats?deviceId=<ip address> 

The following is for cedges:
https://{{vmanage}}:{{port}}/dataservice/device/interface/qosStats?deviceId=<ip address> 


We using interface queue status, but for cedge, we use interface qos statistics instead.

Please let us know if we can get a hotfix for 6.8.version which we are planning to upgrade.

Hi,

Whatever comes first, It would definitely be preferable that Cisco fixes the bug, so we can all go live happier lives.

We are working in parallel to see how we can source this information from alternate mechanisms like SNMP or other API calls. For vEdges, I can see that the QoS data is exposed via viptela-policy.mib so an option is to get this information via SNMP and our certification team can certainly help you out here.

In regards to the timelines, unfortunately you've reached the Ideas portal, which is a forum for discussing new ideas only.

Kind Regards,

Kaushal

Hi Kaushal,

Thanks for the update,

What i understand from your note that Cisco bug is a blocker for all release greater than 20.6.2 which does not support this capability.

Bug needs to be fixed first from cisco end then after sevone will able to make progress ? is this correct

or is Sevone working on other dimension to deliver this capability.

Can u help us with tentative timeline please.

Hey there,

Thank you for raising this idea, as you are already aware QoS reporting has been working for versions older than Cisco SDWAN 20.6.2, however for versions greater than 20.6.2 it has been impacted by the following Cisco bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwb87682

Is it possible for you to speak to your Cisco partner to understand if and when they can fix this?

However in the meantime as this was an existing capability, we are treating this with high priority and see how we can help. If we are to change the source of data, we have to ensure that any changes we make are compatible with all the versions and all of our customers, without causing a major change in the way the data is reported. This is something we are actively researching for both vEdges and cEdges and will communicate as soon as we have something concrete in this regards.

Best Regards,

Kaushal

Hi team,

Can you please confirm is this functionality available in vEdge devices or not ? And, please elaborate little bit about which future release has intent to accommodate this with timelines.