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Status Planned for future release
Workspace SevOne
Categories Configuration and Administration
Created by Guest
Created on Dec 1, 2023

RELATED IDEAS

Increase/decrease alert severity based on number alert occurrences

Goal is to minimize impact of flapping alerts. By using this feature SevOne users could set up exact number of alert occurrences after which they want to be notified in warning/error/critical severity. It will reduce spending time on alerts that are created due constant flapping of some component. 

Idea priority Medium
  • Admin
    Ryan Wilson
    Reply
    |     Dec 5, 2023

    Vanja,

    Yes, I was referring to the basic capabilities. I wanted to ensure that you're already aware of it and find out whether it's providing value and if not, find out why. I understand that the suggestion to use time & count over threshold would still require 3 different policies, but perhaps you'd get some noise reduction.

    The idea of having tiered severities in policies is one we've thought about but haven't prioritized. I believe having tiered policies would help reduce the number of Policies overall and simplify some aspects of managing them. This is something we'll consider adding to the product when we begin moving Alert Policies over to One UI. No commits on if or when, but we'll definitely consider it.

  • Admin
    Ryan Wilson
    Reply
    |     Dec 1, 2023

    Vanja, our customers often find that using the "Count Over Threshold" or "Time Over Threshold" feature within our Alert Policies help them suppress flapping alerts. Have you tried either of those in your alert configuration, and if so, how successful was it?

    If the ask is to be allowed tiered configurations for higher severities, I understand.

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