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Status Needs more information
Workspace SevOne
Categories Data Insight (DI)
Created by Guest
Created on May 6, 2024

Working hours also on Flow widget

Hi,

we are in POC with HCL and they would like to have "working hours" setting also to work with flow widget. At the moment it works with "performance" widget but when we try to add flow widget to the report we cannot see working hours reflected in that widget. See attached screen shot. They would like to have this for SLA calculations for their end-customers.

Idea priority Medium
  • Admin
    Krishnan Subramanian
    Reply
    |
    Nov 27, 2024

    The work hours is not a simple feature to implement and requires support on the NMS as well as DI. It has been requested by other customers like MSP and large enterprises. Can you provide any more details on what you are looking for in terms of output in a DI flow report? Can you share specific use cases the customer would like to address with this feature? Work hours is already supported on the metrics.

  • Guest
    Reply
    |
    Nov 13, 2024

    Hi Krishnan, can you give us an update since this was created back in May