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The "Loss" Value that SevOne uses to trigger the PPM Polices is based on the FWD & REV Loss and NOT the PDU Loss. The FWD & REV Loss are not class specific and measure loss of data received in either direction. The key thing here is if, as is often the case, a customer sends bursty traffic this can cause QoS drops and this has seen to generate PPM Loss tickets. This is something we want to avoid. From the NOC side we feel the loss should use the PDU Loss.
Idea priority | High |
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Hey Brigitte,
Sorry about that. I have asked Ron Ragland to set up a session with you to understand this request better, so we can work on understanding the request and prioritize this.
Regards,
Deva
Hello Matt Sweet,
To date, we have received no feed-back on this nor has anyone reached out to us.
Could we please get an ETA on this?
Thanks,
Bibi
Hello, 1 month ago we were told we'd be reached out to "shortly".
Could we please get some feed-back on this?
Thanks,
Bibi
@Guest We'll reach out to discuss this ask with you shortly.