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Status Needs more information
Workspace SevOne
Categories Network Management System (NMS)
Created by Guest
Created on May 27, 2026

RELATED IDEAS

SevOne does not discover Serial number , Uptime , MAC address from SNMP devices

We rely on monitoring tools to gather discoverable info from devices as a Managed service provider . for example when a device gets swapped (with or without a change request) one way to flag it is checking serial number change . We are working on a vendor swap and incumbent vendor provides these info out of the box . Lack of this feature puts us is a very difficult situation . We see that Serial number , Uptime , MAC address are missing from metadata of device

Idea priority Urgent
  • Admin
    Ryan Wilson
    Oct 9, 2026

    Bibin, what version of SevOne are you running currently? We've added the ability to collect device metadata a few releases ago, but this capability does not extend to every device vendor. Are there specific device types that you don't see this information populated for?

    Reply

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