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Current Limitation:
TargetProcess does not currently offer a way for administrators to impersonate or assume the view of another user. This limits the ability to effectively troubleshoot user-specific issues or validate permission-based configurations from the end-user perspective.
Problem Statement:
Without impersonation capabilities, administrators must rely on second-hand descriptions of issues or request screenshots and walkthroughs from users. This slows down the support cycle, increases back-and-forth communication, and can lead to misdiagnosis of problems—especially those related to roles, permissions, or UI behavior.
Proposed Enhancement:
Introduce an “Impersonate User” feature that allows authorized administrators to temporarily view and interact with the system exactly as a selected user would. This should include:
Benefits:
Idea priority | High |
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