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Status Submitted
Created by Guest
Created on Sep 1, 2021

SSM Process agent logging for the consecutive same action

We are using netcool-ssm-4.0.1. In the PROCESS subagent we observed the following logging pattern.

2021-07-01 06:37:20: prochandle is build 778 (Jan 24 2020)

2021-07-01 06:37:20: Loaded subagent prochandle

2021-07-01 06:37:20: Could not open script file "agent.state"

2021-07-01 06:37:20: Agent running - 30 subagents active

2021-07-01 06:38:10: [PROCESS] Executing 'sh /root/' for process row 2

2021-07-01 06:42:50: Repeated 28 times: [PROCESS] Executing 'sh /root/' for process row 2

2021-07-01 06:42:50: [PROCESS] Executing 'sh /root/' for process row 3

Here, we are monitoring two processes p1 and p2 for their availability. If any of these processes gets killed ssm will bring them up.

Steps followed:

1. We killed the process p1 and ssm brought it up and we see it logged it in ssmagent.log immediately

2021-07-01 06:38:10: [PROCESS] Executing 'sh /root/' for process row 2

2. We again killed the p1 and we observed that ssm brought the process up but it did not log the event. We killed p1 multiple times consecutively and every time it brought the process up but it did not log the event in ssmagent.log

3. We then killed p2 and ssm brought up p2. Now we see the logs for p2 as well as for the earlier p1 event

2021-07-01 06:42:50: Repeated 28 times: [PROCESS] Executing 'sh /root/' for process row 2

2021-07-01 06:42:50: [PROCESS] Executing 'sh /root/' for process row 3


In the above log you can see at 06:42:50 it logs the cumulative count(Repeated 28 times) for p1. That means between 06:38:10 and 06:42:50, restarted 28 times and ssm logged only once.

Here we would like to make it log ([PROCESS] Executing 'sh /root/' for process row 2) 28 times (whenever the event occurs) instead of one single cumulative log line.

Idea Priority High
  • Guest
    Sep 1, 2021

    We have raised this issue to support team and they have asked us to create it as an RFE.

    Please refer case No TS006034976 for more information