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This is happening on NOI 1.4.1.
When launching Network Health Dashboard, the Percentage Availability Widget is not able to display data and it is showing Data retrieval error in our Environment. Further checking with IBM Support and found that it is due to the users login to DASH via a load balancer url which managed by HA_Proxy.
User will not face problem when directly login to DASH server using the direct url.
This is the current setup.
There are 2 DASH server installed, and user is login to DASH via HA Proxy which HA proxy will redirect the users to the primary or secondary DASH based on the user load and the status of the DASH server (up or down).
Load balancer url:
https://unmsnoi.time.com.my
and it will direct to:
a) https://dashpri.noi.time.com.my:16311/ibm/console
b) https://dashsec.noi.time.com.my:16311/ibm/console
NOTE: There is no issues for other UI , example network view, event viewer, top performer widgets and etc on the UI.
Idea priority | High |
RFE ID | 127859 |
RFE URL | |
RFE Product | Tivoli Network Manager |
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This capability exists in the current release of Network Manager. If you have enhancement requests on this, please open a new Idea. Many thanks.
Due to processing by IBM, this request was reassigned to have the following updated attributes:
Brand - Cloud
Product family - Operations Management
Product - Tivoli Network Manager
For recording keeping, the previous attributes were:
Brand - WebSphere
Product family - ITSM Operations
Product - Tivoli Network Manager