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Status Not under consideration
Workspace IBM Turbonomic ARM
Categories UI & User Experience
Created by Guest
Created on Nov 22, 2022

RELATED IDEAS

URLs for direct access to Action Center & Action Center Details

Desired customer use case:

Customer is leveraging webhooks to send pending Turbo actions directly to end-users. They want a way to expose a link that takes the user directly to the Action Center Details view for a given entity/action. Today, we can create a URL to the entity overview page, which requires the user to then locate the actions and open up the Action Center themselves. We want to minimize mouse clicks and take the customer directly to the action so they can execute it.

The ask: A URL that takes the customer straight to this view based on an ActionUUID:


Impact (to the customer use of Turbo) without this:
Requires end users to be knowledgeable with Turbo and have to find the "hidden" action center view. Delayed action execution.
We would like to remove extra clicks and send customers straight to the Action Center so they can click the execute button.

How much of their intended use of Turbo is impacted?:
Many customers relay on end-users/application owners to take the actions Turbo prescribes. By sending direct links for execution they minimize the delay/confusion for action execution once the customer receives the notification.

Implementation Ideas:

Today, with the webhook payload the user receives the UUID for an entity. And with the UUID you simply construct the URL with the following format:

https://<TURBO_IP>/app/#/view/main/<ENTITY_UUID>/overview

So customer is asking for the Action Center and Action Center details page to have URLs associated with them. Today they don't. When you click "Show All" on actions the Action Center is a pop-out and not it's own URL.

The ask would be to have something to see the overall Action Center for a given entity UUID:

https://<TURBO_IP>/app/#/view/main/<ENTITY_UUID>/actioncenter

To open the Action Details view on a specific Action:

https://<TURBO_IP>/app/#/view/main/<ENTITY_UUID>/actioncenter/<ACTION_UUID>/details

Idea priority High
  • Guest
    Reply
    |     Dec 9, 2022

    This was a major ask from a WW retailer. We built an integration where product owners were sent weekly emails with the Top "N" actions. They wanted a direct-to-action link to minimize execution friction.

  • Guest
    Reply
    |     Dec 9, 2022

    In recent POVs, e.g. Atruvia & W&W, where demonstrated the webhook feature by implementing a sample ChatOps integration, I was always forced to explain why the we can only add the link to the affected entity and not to the action itself. Thus, I would really appreciate implementing this ER.

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