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Status Future consideration
Created by Guest
Created on Jan 31, 2023

Snow ticket creation after reading data from Excel which stores various details wrt to job

We have a requirement to automate the ticket creation using SNOW.

All the IWA job details and the agreed priority (when there is a job failure) is stored in a separate Smartsheet. IWA will read data from Smartsheet to determine the priority and other parameters of the incident while creating tickets.

Idea priority High