Cloud Management and AIOps


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Status Under review
Workspace Workload Automation
Created by Guest
Created on Jun 23, 2025

RELATED IDEAS

Change the CIT Scanner installation path of the Agent on Windows machines

My customer has correctly installed an Agent 9.5.0.7 on a Windows 2016/2019 machine. After receiving error notifications for unavailable resource, they realized that the Scanner installed for the Agent had been deleted. Deepening the problem they realized that the cause was due to the installation of the BigFix product that uses the same path to install its Scanner. In fact, uninstalling the BigFix product also deletes the Scanner used by the TWS Agent, which stops working and starts notifying the unavailable resource error.

The request is to create an improvement to change the installation path of the CIT Scanner for TWS when installing the TWS Agent.

The customer is trying to migrate the product to release 10.1.0 but continues to encounter several difficulties due to problems like this. The product will go to EOS on September 30, 2025. This improvement should have a high priority.

Idea priority High

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