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Filtering on tickets within ServiceNow integration in CP4AIOps
When defining a ServiceNow integration in CP4AIOps, in the connection form it's possible to select the ticket type (incident, change request, ...), but it's not possible to further filter the ticket of same type (for example based on specific fiel...
Maximo for IT is the successor of the current version of IBM Control Desk and needs to be supported with the TRSM GW which allows incident creation and synchronization. The Target Maximo for IT minimum version is 8.1.4 (as part of MAS/Maximo Proce...
Encrypt password while performing the core installation of Netcool/Impact
When trying to install the Netcool/Impact core Server and GUI components, we see we are unable to use the encrypted passwords in the silent response file, when we define the encrypted passwords in the silent response file, we see accounts are gett...
ELK and Instana Deep Link in Slack is required to make SREs and Developers analyze the incident easier
Due to the difficulty of understanding Alert details in AIOps Console,it can help SREs and Developers to add ELK link and Instana link in the Alert Details in AIOps console to Slack channel as Deep Link. This can make SREs and Developers analyze t...
Provide alternative to Multus for Cassandra replication
Bank of America is unable to leverage a Multus network on their OpenShift clusters in order to enable Cassandra replication for georesiliency. Full georesiliency for the datastores is an essential requirement for BofA to bring NOI / CP4AIOps into ...
In the table widget of DASH we can specify 4 differene conditions which leads to five different stati. As we have the requirement to show more icons we would like to increase the limit. It should be an easy change to allow more than 5 stati.
Add AI transparency for similar incident application
For (AI) transparency reasons we like to see KPIs about the assignment of tickets to AiOps incidents in terms of quantity/quality. E.g. visualize how many tickets have been retrieved for an incident and how "similar" these tickets are (?? quality ...
In the event viewer of NOI each user can set the time zone and all timestamps in the eventviewer are using this setting. It is independent of the local browser settings. The advantage for enterprises, which have employees in different timezones ar...
User role impactOpViewUser should not allow editing and deleting Operator Views
An explicit 'user' role should not allow 'admin' tasks such as editing and deleting components that are relevant to other users. However, this is the case with the Impact role impactOpViewUser. Users with this role are allowed to edit and delete a...
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