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Hello, I assume this idea is in regards to the native CLDY ROI integration. If so, it is correct that there is currently no way to automate the assignment of a specific CLDY user via this process and tags are not included the emails that get sent out when an ROI ticket gets created (although there is other information included that could be used to automatically triage the emails depending on use case). We will consider adding this in the future. In the meantime, there are some workarounds with the Jira and ServiceNow integrations as both of these pass along TAG values to the respective platforms. The TAG values could then be used to triage the tickets automatically within these platforms.