Cloud Management and AIOps

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Status Planned for future release
Created by Guest
Created on Jan 21, 2021

Integration of MCM with BMC Remedy

Lots of our customer user BMC Remedy as ITSM tool, need direct integration of MCM with BMC Remedy to push Incident data. Currently we are working for a Large Telecom client which runs a BMC heavy shop from ITSM perspective. We are looking for a workaround for immediate consumption and adapter based integration for future as is available for ServiceNow.

Idea Priority Urgent
Who would benefit from this IDEA? Significant number of customer use BMC Remedy as ITSM tool and this integration is very well required to position MCM to client. Might lead to better adoption of MCM else MCM may loose opportunity to be positioned as BMC is widely used ITSM tool across industries. While MCM has its own Incident management capability, large corporations would not like to add another tool to their already complex portfolio to manage incidents only.
  • Admin
    Ravikumar Ramachandra
    Feb 15, 2021

    As Jacob mentioned above, this is addressed via our ecosystem integrations with WatsonAIOps. Link below which is in plan for 3Q 2021.

    AIOPSECO-E-101