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Status Is a defect
Workspace Instana
Categories Self Hosted
Created by Guest
Created on Jan 27, 2023

Create API to purge data for a given agent/host

The agent on our Instana backend host got switched from Infrastructure mode to APM mode and cause the system to consume more than 100 GB of data over the course of just a few days. We switched it back off, but now we are stuck with all this data we do not need nor want and we are in a situation where we want to reclaim the disk space. Providing an API to purge specific data would allow us to recover a significant amount of space without throwing away all of the data collected over the last week as is being advised by support.

Idea priority Medium
  • Guest
    Reply
    |
    Feb 6, 2023
    When you say “in the event that we push bad code to the customer”, can you explain what you mean?

    Instana's engineering team sent out a Linux package update that contained a file that it should not have contained. As a result, the agents that were upgraded with that package that had been set to infrastructure mode, were switched back to APM mode. This caused an outage for us because the agent on the Instana backend server itself started sending in data, seeing those calls that it itself made, instrumenting those calls and sending in trace data, so-on and so-forth until it ran us out of disk space.


    Do you mean that you are managing multiple customers and you are worried that you will install an Agent at one customer that is intended for the target tenant of another customer?

    This has nothing to do with multi-tenancy.

  • Admin
    Maria Elena Taglieri
    Reply
    |
    Feb 6, 2023

    Basing on the further clarifications provided:

    This is not a support ticket. This is a general script that needs to be created by the Instana team. This allows for selective data deletion in the event we push bad code to the customer.

    we would like to ask:

    When you say “in the event that we push bad code to the customer”, can you explain what you mean?

    Do you mean that you are managing multiple customers and you are worried that you will install an Agent at one customer that is intended for the target tenant of another customer?

    Please, let us know.

    Thanks a lot.

  • Admin
    Maria Elena Taglieri
    Reply
    |
    Feb 3, 2023

    Please, open a case to engage with Support team to help cleaning the data.

  • Guest
    Reply
    |
    Jan 27, 2023

    I would like to add to this.

    A way to discover which hosts are using the most amount of data. This would have helped point out that the instana server agents were the cause of the issue in the first place.