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Status Future consideration
Workspace Instana
Categories Alert
Created by Guest
Created on Aug 28, 2026

Event auto-closing though the threshold is satisfied

When an event is generated for breaching the threshold condition, event is auto-closed by Instana when there is network issue/agent not reporting data.


Events should not be auto closed until Instana determines that the issue is fixed and threshold condition is failing.


For validating the alert state, it is appropriate to ignore null values or no data condition and wait until it is confirmed by Instana that the threshold condition is not beaching before closing the existing event.

Idea priority Urgent
  • Admin
    Máté Návay
    Sep 23, 2026

    We are planning to change the CLOSE notification when the issue is closed due to a timeout.
    Since certain entities can just disappear forever, especially in a cloud native environment, we're not planning to keep issues open beyond the 3 hour timeout when the metric disappears.

    An issue being closed in Instana does not mean the problem is solved, it means we are no longer observing an active problem. Following up on auto-closed issues where it has to be assured it was actually resolved and service restored.