Skip to Main Content
Cloud Management and AIOps


This is an IBM Automation portal for Cloud Management and AIOps products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Please use the following category to raise ideas for these offerings for all environments (traditional on-premises, containers, cloud):
  • Cloud Pak for Multicloud Management

  • Cloud Pak for Network Automation - including Orchestration and Performance Management

  • Cloud Pak for Watson AIOps - including Netcool Operations Management portfolio

  • Edge Application Manager

  • IBM Observability with Instana

  • ITM-APM Products - including IBM Tivoli Monitoring v6 and Application Performance Monitoring v8

  • Workload Automation - including Workload Scheduler

  • Tivoli System Automation - including Tivoli System Automation Application Manager (SA AM), Tivoli System Automation for Multiplatforms (SA MP)

  • Tivoli Application Dependency Discovery Manager - TADDM


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.


Created by Guest
Created on Apr 21, 2022

Add support for HTTPS and Authentication against Proxy in Agile Service Manager's ServiceNow Observer

The ASM ServiceNow Observer supports connection from ASM to ServiceNow via a web proxy, but does not support connections to the proxy that require either HTTPS or authentication. On-Prem ASM instances located in secure networks are therefore unable to connect to (all) externally hosted ServiceNow instances without this option to authenticate at the outbound proxy.

If the ServiceNow observer added options to the "Proxy" field to allow specifying a Username/Password to perform authentication against, and supported HTTPS as well as HTTP connections to the proxy, this would let on-Prem ASM instances work in a wider range of networking environments.


Idea priority Urgent