Device Reimport Options | Managing device upgrades IRT.

Today, when we are doing device management and we identify when device hardware has changed, we must reimport the device into the solution.

That process today requires us to add the device to the deletion queue, wait for deletion, then readd via csv or manual import (there are also API options we are exploring)

A simple idea is that on the device editor page, there is a "Reimport Device" Option. Where all of the same plugin/peer information is kept, but requires manual input for the Name, AltName, Description and IP Address to be added. Device Groups could have an option to "Pin to Groups" if there is no planned change for device reporting procedure or alerting. The device would create a candidate in discovery manager before deletion, deletes the device, and then discovery takes care of the rest.

This solution would help administrators address changes in the network, this could even be an API function that could be automated to perform when a certain criteria is identified. A use-case today is when devices are upgrading to new hardware, we can have a process where ServiceNow Change Records create a subtask of SevOne to reimport automatically after a hardware change. Automation of this, allows our team to focus on new devices, and working towards more automated features of the tool.