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Status Not under consideration
Workspace SevOne
Created by Guest
Created on Aug 3, 2023

data retention be extended for beyond 365 days for active as well as ceased devices

For some customers it is essential to  have the historic data for more than 12 months. Hence need to have feasibility to extent the retention period beyond 365 days.

Also same retention should be available for the devices which are not currently being polled/monitored. This is required to have visibility of historic data of the device. 

Idea priority High
  • Admin
    Kaushal Maru
    Sep 12, 2023

    Hey There,

    I am going to close this request as it is not something we plan to address from a standard product at this point in time. I am aware you are also in conversation with our brilliant Expert Labs team who have handled similar requests in the past - and suggest this conversation be continued there.

    Best Regards,


  • Guest
    Aug 4, 2023

    Hi Ryan, Thanks for the comments. The requirement is due to the contractual agreement with the customer. Customer needs to have data stored for at least 15 months.

  • Admin
    Ryan Wilson
    Aug 3, 2023

    Hi there. Thanks for opening this idea. Can you tell us more about why BT has a requirement to store data > 365 days. What is the business value and how is that data used? Where does 365 days fall short? Is it applicable to all of BT's customers? Is longer data storage worth the tradeoff to product performance and infrastructure cost?