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Cloud Management and AIOps


This is an IBM Automation portal for Cloud Management and AIOps products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Please use the following category to raise ideas for these offerings for all environments (traditional on-premises, containers, cloud):
  • Cloud Pak for Multicloud Management

  • Cloud Pak for Network Automation - including Orchestration and Performance Management

  • Cloud Pak for Watson AIOps - including Netcool Operations Management portfolio

  • Edge Application Manager

  • IBM Observability with Instana

  • ITM-APM Products - including IBM Tivoli Monitoring v6 and Application Performance Monitoring v8

  • Workload Automation - including Workload Scheduler

  • Tivoli System Automation - including Tivoli System Automation Application Manager (SA AM), Tivoli System Automation for Multiplatforms (SA MP)

  • Tivoli Application Dependency Discovery Manager - TADDM


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.


Status Is a defect
Workspace IBM Turbonomic ARM
Categories Custom Workflows
Created by Guest
Created on Aug 2, 2022

ITSM: Service Now change request integration for databases

Turbonomic doesn't provide integration with Service Now change management with respect to Azure Database types such as SQL. The current integration is limited to VM instance types. In scoping to a single Azure SQL database and setting up associated automation policy, we get a pending action; however, the change request is not created in Service Now.

Idea priority High
  • Guest
    Aug 2, 2022

    Simon, thank you, will work with customer to get support ticket opened

  • Admin
    Simon Ravenscroft
    Aug 2, 2022

    The integration with ServiceNOW supports all actions.

    Please log a support ticket at https://support.turbonomic.com/hc/en-us/requests/new to investigate this further.