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Status Delivered
Workspace IBM Turbonomic ARM
Categories Custom Workflows
Created by Guest
Created on Aug 2, 2022

ITSM: Service Now change request integration for databases

Turbonomic doesn't provide integration with Service Now change management with respect to Azure Database types such as SQL. The current integration is limited to VM instance types. In scoping to a single Azure SQL database and setting up associated automation policy, we get a pending action; however, the change request is not created in Service Now.

Idea priority High
  • Admin
    Simon Ravenscroft
    Reply
    |
    Dec 7, 2023

    Support for external approvals for Cloud database entities has been added now. Thanks!

  • Admin
    Jason Shaw
    Reply
    |
    Dec 20, 2022

    Hi Simon, looks like this is not currently supported (sending database or database server actions to SNOW) and needs to be prioritized.

  • Guest
    Reply
    |
    Aug 2, 2022

    Simon, thank you, will work with customer to get support ticket opened

  • Admin
    Simon Ravenscroft
    Reply
    |
    Aug 2, 2022

    The integration with ServiceNOW supports all actions.

    Please log a support ticket at https://support.turbonomic.com/hc/en-us/requests/new to investigate this further.