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Workspace IBM Turbonomic ARM
Categories Public Cloud IaaS
Created by Guest
Created on Aug 9, 2022

Turbonomic uses APIs. We can contribute to Azure API throttling. How do we manage and minimize this impact.

Many clients have multiple applications using API calls in Azure Subscriptions. Security Apps, Compliance Apps, APMS (like Dynatrace) , Terraform, and our IBM apps - Turbonomic ARM and parkmycloud (PMC). Whilst Turbonomic may not be the main consuming of API Calls the current limit per sub per hour according to Microsoft is 28000. Only they can run queries determining which applications are consuming this 28000. After the 28000 is consumed, no more API calls for that Subscription is allowed. This can have a negative impact in 2 ways 1) turbonomic has incomplete data to make recommendations. Clients are tracking our recommendations and don't like inconsistency. It reduces trust. 2) other applications start getting errors - and they'll ask for other competing apps to be removed. e.g. a Client asked us to remove Turbonomic from SAP Prod Subs. SUGGESTIONS : Turbonomic API calls to Microsoft should follow Microsoft's recommendations for efficiency - found here -> Which I'm sure we're already doing. Are there ways to synchronize Turbonomic's API calls to particular times of the day? Terraform can do their deployments in the morning, and Turbo runs the storage probe in the afternoon? Can Engineering reduce the number of API calls per hour for certain targets (depending on business value). Can you make this adjustable by the customer in Targets. Can we actually count the number of API calls we're making so that we can self police - if for instance we're adding a lot of API calls like adding PMC to the mix. Can we analyze and find out which of our probes or targets are causing lots of API calls and prioritize them by business value? And show that in the tool I'm not a developer but the process is ALREADY murky because only Microsoft can see the limits and API usage. This is an interesting business problem. What are Microsoft working on to better fix or manage this issue? I've scoped this to Azure right now - but I'm sure similar things apply to AWS.
Idea priority High
  • Guest
    Dec 5, 2022

    There are a TON of child issues under that one. So I just wanted to comment that if there WERE a way to help customer manage API throttling, that would be a LIFE saver for a lot of companies. And at a bare minimum tracking the API calls that Turbo is generating per hour per Azure Sub to show that we're not the villain when the API stops working.

  • Admin
    Victor Spence
    Dec 5, 2022

    This issue is already being tackled in the following epic.

  • Guest
    Aug 9, 2022

    oops - forgot to logon before I added this Idea. This idea is from me Jim Bragg at Turbonomic an IBM company because we're experiencing some API throttling issues at clients.