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Integrations

Showing 5

Instana cannot capture the IMS JDBC

Instana cannot capture the IMS JDBC calls by default if application uses this jar file.IMS uses two APIs for accessing the IMS data; the first one is JDBC 4.0 spec, and the second is the DL/I API. The IMS team confirms that JDBC implementation is ...
over 1 year ago in Instana / Integrations 2 Delivered

Be able to set priority in the Service Now integration (alert channel)

We currently set priority, it seems, in an arbitrary manner. However, its seems that the priority in SNOW is actually based on two other fields: business impact and urgency. This request is to be able to set an impact and urgency field on SNOW ale...
9 months ago in Instana / Alert / Integrations 2 Delivered

Be able to set various fields in the Service Now integration

Currently, we can open a SNOW ticket via our SNOW alert channel. But there is no way to set certain fields (like Category and Assginment Group). This request is to be able to set these certain fields.
9 months ago in Instana / Alert / Integrations 2 Delivered

Ensure when an incident/issue no longer exists, we send a 'close' to Service Now

Right now our SNOW integration only opens tickets in SNOW. But when an incident/issue no longer exists, we should also send the corresponding 'close' to Service Now.
9 months ago in Instana / Integrations 2 Delivered

Event API: Fetch events related a single entity or a query

As an IT Ops engineer looking into specific entities in any 3rd party tools backed by Instana data, I would like to fetch / see all the existing issues and incidents of a specific entity. Currently, we have the API: https://instana.github.io/opena...
almost 2 years ago in Instana / Alert / Integrations 1 Delivered

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