Cloud Management and AIOps

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Please use the following category to raise ideas for these offerings for all environments (traditional on-premises, containers, cloud):

  • Cloud Pak for Multicloud Management

  • Cloud Pak for Network Automation - incl Orchestration and Performance Management

  • Cloud Pak for Watson AIOps - incl Netcool Operations Management portfolio

  • Control Desk

  • Edge Application Manager

  • IBM Observability with Instana

  • ITM-APM Products - incl IBM Tivoli Monitoring v6 and Application Performance Monitoring v8

  • Workload Automation - incl Workload Scheduler

  • Tivoli System Automation - inc Tivoli System Automation Application Manager (SA AM), Tivoli System Automation for Multiplatforms (SA MP)

  • Tivoli Application Dependency Discovery Manager - TADDM

If you encounter any issues accessing the Ideas portals, please send email describing the issue to for resolution.

For more information about IBM's Ideas program visit



Control Desk

Showing 58 of 1060

Lists in dialog boxes - ability to select all items returned from a filtered list

When in a dialog box having a table, you can only simultaneously select visible rows. Would like ability to select all in the result set.
over 7 years ago in Control Desk 3 Not under consideration

Filter/Search by Collection in Configuration Items and Assets

User obtains a result set in Configuration Items or in Assets based on a Collection
over 7 years ago in Control Desk 4 Not under consideration

SSP re-direct with SSO

Ability for end users to navigate directly to SSP offerings when SSO authentication is configured.Currently SSO takes user to the homepage first, then requires them to click the link for a seond time to navigate to the offerings.IBM Case: TS001915727
over 2 years ago in Control Desk 1 Future consideration

Allow SLA HOLD to calculate Accumulated Hold Time across Calendar types

SLAHOLD only calculates the hold time based on the calendar the record is using when the ticket is removed from hold. The fields used for this calculation appear to be Accumulated Hold time (AHT) + Target Finish to get Target Finish adjusted for ...
over 5 years ago in Control Desk 1 Future consideration

Ability to associate affected services from CMDB/TADDM to a Single ticket raised in ICD

When a ticket is being created all affected services need to be identified. This needs to drive the following:Identifying the service with the most consequence to the business, and use this to calculate the ticket's urgency.Ideally, all affected s...
over 5 years ago in Control Desk 1 Future consideration

Solution view configuration tool in Service Portal

Add ability to change Solution view in the Service Portal, e.g. ability to add/delete attributes, to change the layout.
over 5 years ago in Control Desk 1 Future consideration

Minor error in product documentation regarding "mxe.db.url" system property

Product documentation for IBM Control Desk 7.6 contains incorrect information on this page: Section "mxe.db.url" describes default ...
over 5 years ago in Control Desk 1 Planned for future release

Introduce a Report Downtime function on the Configuration Item analog to how this is provided on the Asset

Introduce a Report Downtime function on the Configuration Item analog to how this is provided on the Asset.This means a Report Downtime and Manage Downtime History on the menu should be added: Selecting the Downtime function should trigger a Repor...
almost 6 years ago in Control Desk 3 Future consideration

Perform Asset reconcilation from Deployed to Authorized asset

Currently it is only possible to perform reconciliation between Authorized and Deployed assets one way. It would be useful if a reconciliation task could be created to find all deployed assets without authorized asset
over 6 years ago in Control Desk 4 Future consideration

Self Service Portal - Populate Summary (Description) of ticket with Attributes from Offering.

Ability to update an Offering with Specifications/Attributes to display in the Summary/Description.
over 3 years ago in Control Desk 2 Future consideration