Cloud Management and AIOps

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Please use the following category to raise ideas for these offerings for all environments (traditional on-premises, containers, cloud):

  • Cloud Pak for Multicloud Management

  • Cloud Pak for Network Automation - incl Orchestration and Performance Management

  • Cloud Pak for Watson AIOps - incl Netcool Operations Management portfolio

  • Control Desk

  • Edge Application Manager

  • IBM Observability with Instana

  • ITM-APM Products - incl IBM Tivoli Monitoring v6 and Application Performance Monitoring v8

  • Workload Automation - incl Workload Scheduler

  • Tivoli System Automation - inc Tivoli System Automation Application Manager (SA AM), Tivoli System Automation for Multiplatforms (SA MP)

  • Tivoli Application Dependency Discovery Manager - TADDM

If you encounter any issues accessing the Ideas portals, please send email describing the issue to for resolution.

For more information about IBM's Ideas program visit



Control Desk

Showing 58 of 1081

CTI Integration for IBM Control Desk

In earlier IBM Control Desk releases there was a CTI integration with Genesys and potentially also with CISCO. The corresponding CTI plugin is still deployed together with the optional content for ICD. Nevertheless the Genesys SDK that is required...
over 1 year ago in Control Desk 0 Future consideration

Live Chat - Add timestamp next to chat message

There is missing timestamp in chat window next to chat text entry.All communicators like Sametime have such timestamp which tells when message was sent.We consider it as crucial and must have for business chat usage.
almost 3 years ago in Control Desk 3 Future consideration

IBM Control Desk Attachment Feature

Current attachment feature required user to click attach, browse the path and lastly select attachment.
over 5 years ago in Control Desk 4 Future consideration

Solutions History

While closing a ticket the helpdesk engineer enters an adhoc solution. When user reopens the ticket and it moves through the normal process flow, the solution provided earlier is rewritten. If this is not an approved solution this is not saved any...
11 months ago in Control Desk 4 Future consideration

Porting user defined sw bundles from BFI to ICD via ITIC

Our customer defines the SW bundles by itself in BigFixInventory. Now, it wants to porting them to ICD in order to have an integrated environment for matching SW licenses acquired and SW installed and not to redo the work. The data from Big Fix In...
over 2 years ago in Control Desk 6 Future consideration

Show up Incident records in Control Desk Service Portal Self Service

Service Portal is commonly use so that the end users do not need to call the Service Desk to get their ticket status, this is very useful in SR ticket type, but end users also report Incidents and it would be useful for them that the Service Porta...
over 2 years ago in Control Desk 0 Functionality already exists

ICD 7.6.1 - request for Cognos 11.1.0 Support

ICD 7.6.1 - request for Cognos 11.1.0 Support
about 1 year ago in Control Desk 2 Not under consideration

Increase speed for ICD offering catalog calls that take 8-12 seconds, to allow for more concurrent API calls (avoid waits).

Increase speed for ICD offering catalog calls that take 8-12 seconds, to allow for more concurrent API calls (avoid waits). End users would like to concurrently kick off multiple API calls at the same time, although current product build will not ...
9 months ago in Control Desk 1 Needs more information

Integration of ICD with Jira - Bendigo

Ability to integrate ICD with Jira as with new Agile ways of working staff work across multiple applications. This is also becoming a standard integration capability with some of the major ITSM tool sets.IBM Care SR: CSPWBIROS
over 3 years ago in Control Desk 1 Planned for future release

Enable Incident Entry in Self-Service-Portal

Currently when Incident are entered through the Self-Service-Portal, they result in a Service Reuqest ("Report Issue"). This makes it necessary for the Servicedesk to duplicate the tickets and close the originated Service Request. This again confu...
over 7 years ago in Control Desk 4 Future consideration