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Cloud Management and AIOps


This is an IBM Automation portal for Cloud Management, Technology Cost Management, Network Automation and AIOps products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).

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Showing 107 of 6180

ServiceNow Mapping Update

We are looking to have a fully customizable mapping panel for the ServiceNow integration. Currently, there are a few fields that are mapped outside of the integration field, so we have no control over them. We would like this mapping field to be s...
4 months ago in AIOps Integrations 0 Under review

I would like to have an integration feature to the BMC Remedy Helpdesk which is now moving into the Helix system

The BMC Remedy Helpdesk Netcool gateway is available for many years and serve many Netcool clients. BMC is releasing a new version which is part of their new Helix system.
4 months ago in AIOps Integrations 0 Under review

Support for PHP Sensor on native IBM i agent.

Any customer using PHP on IBM i would likely benefit from having support for this service.
9 months ago in Instana / IBM i / PHP / Tracing 1 Future consideration

Generic Webhook integration for ticketing

The existing integrations for external incident management systems are a bit thin. Essentially only ServiceNow is available. To make AIOps minimally useful in an environment where operators are using a corporate Incident management system, not AIO...
9 months ago in AIOps Integrations 0 Under review

Enhancements needed to ServiceNow ticketing integration

The servicenow integration for ticketing needs to be able to populate Confiugration Item (CI). This is a required field in our environment and is used to define incident queue routing. Additionally, we should write to the staging table rather than...
about 1 year ago in AIOps Integrations 1 Planned for future release

Uninstalling agent should remove all files and libraries

When uninstalling the Instana agent customer expect that everything related to the Instana agent should get removed. This is not the case for PHP monitoring. After you uninstall the agent there is still Instana files outside the agent folder that ...
over 1 year ago in Instana / PHP / Tracing 4

Integration with Datadog for Metrics

Currently the platform has OOB integration with Datadog for alarms and events. However, Datadog also sends Metrics for example from Okta for denied logins, etc. which cannot be captured for correlation for generating an anomaly.
5 months ago in AIOps Integrations 0 Planned for future release

HAProxy Tracing

Tracing capabilities for HAProxy, similar to what is already available for nginx
about 3 years ago in Instana / C / Team Proxies 0 Planned for future release

Netcool SNMP Probe | SNMP v3 traps

A function in the snmp probe to disable function, that snmp v3 traps will be discarded if more than one source uses the same EngineID.
11 months ago in AIOps Integrations 1 Future consideration

TSRM Gateway to check whether a ticket exists in Maximo before retrying the create process

When the gateway ticket creation attempt fails due to a timeout in the web server, the ticket is sometimes created on the Maximo side. When the gateway retries the failed operation and succeeds, a duplicate ticket is created for the ExternalId (Se...
6 months ago in AIOps Integrations 0 Under review