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IBM Cloud Pak for AIOps

Showing 584

Unassign Incidents: Allow incidents to be moved back to an unassigned state, clearing the assignee

Currently you are unable to move an Incident from an Assigned state that has an allocated User group and an Owner back to an Unassigned state and resetting to blank User group and an Owner.
about 2 months ago in IBM Cloud Pak for AIOps 0 Under review

User to be able to add manual tag in the main GUI against an ALERT or INCIDENT (Not on the underlying details)

The Manual Ticket Tagging RFE involves the following enhancements: Tagging Alarms: Users should be able to manually tag alarms with specific information, such as ticket numbers or other identifiers, directly within the system. This is particularly...
about 2 months ago in IBM Cloud Pak for AIOps 0 Under review

Able for user to directly (Right Click) off Incident GUI to launch external tickets in system (e.g. BMC Helix ITSM) this part of core product not custom customer configuration

As a end user to go down multiple layers to triggers system outside tickets and not be able to view at the Incident GUI view the tickets is complex and time consuming making it inefficient and hard to use. Currently the implementation of having an...
about 2 months ago in IBM Cloud Pak for AIOps 2 Planned for future release

Able for user to directly (Right Click) off Alert GUI to launch external tickets in system (e.g. BMC Helix ITSM) this part of core product not custom customer configuration

Users will still need to work in ALERTS GUI to take actions as not everything maybe rolled up into a Cloud Pak for AIOps INCIDENT. Currently the implementation of having an RUN book that triggers system outside of CP4AIOps Watson (Impact servers) ...
about 2 months ago in IBM Cloud Pak for AIOps 0 Planned for future release

Create additional fields for interfaces collected by the SevOne Observer for AIOps

1) In the current version of the SevOne Observer, there is no way to associate interface into a resource group. There is no field to identify what device a interface belongs to. A field should be added to the interface record that includes the dev...
7 months ago in IBM Cloud Pak for AIOps 4 Planned for future release

Custom Tagging(or Labeling) to Incident(Story) Title in Slack is required in order to reduce the burden of Developers

The SREs and Developers as AIOps Customer wish to reduce their burdens to check every alarm notified in Slack channel. The Incident Title sending to the Slack channel is almost the same so that it is very hard just to see the title in Slack and de...
almost 2 years ago in IBM Cloud Pak for AIOps 0 Future consideration

AIOps Topology template to filter on elements' alert status

When creating dynamic templates, we sometimes run into issue that the resulting resource groups are quite huge (1000+ elements). From an operator's perspective, the focus is usually on resources having issues (alerts). We'd therefore like to have ...
7 months ago in IBM Cloud Pak for AIOps 0 Future consideration

ELK and Instana Deep Link in Slack is required to make SREs and Developers analyze the incident easier

Due to the difficulty of understanding Alert details in AIOps Console,it can help SREs and Developers to add ELK link and Instana link in the Alert Details in AIOps console to Slack channel as Deep Link. This can make SREs and Developers analyze t...
almost 2 years ago in IBM Cloud Pak for AIOps 2 Planned for future release

Enable Dash Login page customizations

Multiple customers using the option to customize their DASH Login page with their own company logo. This option is currently not available for a full cloud installation of Netcool Operations Insight. It is only available for hybrid installations. ...
over 2 years ago in IBM Cloud Pak for AIOps 2 Future consideration

Incident Policy Condition set to include relative time Comparision to add delay/wait time for triggering policy

Introduce a condition in the Incident Policy that allows for relative time comparison, enabling the addition of delay or wait time before triggering actions or incidents. This helps better control of the incident creation and avoids false positives.
4 months ago in IBM Cloud Pak for AIOps 1 Under review

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