Cloud Management and AIOps


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IBM Cloud Pak for AIOps

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    AIOps Incident Lifecycle - User Config Option for Incident Closure Resolved State for Incident

    The current lifecycle process doesn’t allow users to control when or how an incident should be marked as resolved or closed—it’s fully automated based on the Netcool alert status. This becomes an issue in certain use cases, especially when inciden...
    5 months ago in IBM Cloud Pak for AIOps 0 Under review

    AIOps should ingest Dynatrace Problems, not just events

    Problems are what our operations folks look at today, so we would like to replicate that functionality into AIOps. We're currently using the Message Bus Probe, but would like to use the integration if possible
    2 months ago in IBM Cloud Pak for AIOps 0 Under review

    Unable to get the thread count from the nci secondary server(noi-nciserver-1 )

    Verizon operates with two NCI server nodes: noi-nciserver-0 (primary) and noi-nciserver-1 (secondary). At times,the primary node’s thread count can reach up to 200, which is currently monitored through the eventprocessor.log. Since load balancing ...
    2 months ago in IBM Cloud Pak for AIOps 0 Under review

    All configuration items involving Alerts should allow the usage of all fields from the Alert schema including custom fields

    AIOps enables the extension of the alert schema with custom fields and these should be able to be used in the configuration of the system. This would include: In the "Add Menu Item" dialogue All fields should show in the list of columns selectable...
    about 1 year ago in IBM Cloud Pak for AIOps 0 Under review

    The alerts priority in an AIOPs incident (hence the root cause) should change as there are more alerts received after the incidents has been created.

    In practice, events may still come after the Incident has been created, and the priority has been assigned. The later alerts might be the root cause. So the Incidents prioritisation and root cause analysis should be triggered as there are more ale...
    8 months ago in IBM Cloud Pak for AIOps 1 Under review

    incident page does show assigned runbooks but it is not easy to access the runbook execution results

    The incident page does show assigned runbooks and you can easily start such a runbook by clicking the offered "Run" button. But if the runbook has already been executed (especially when triggered automatically) there is not easy to access to the r...
    3 months ago in IBM Cloud Pak for AIOps 0 Under review

    Outbound Splunk Logging Connection

    We use Splunk for a historic view of all of our incidents/ events. CloudPak/ Netcool expected behavior is for events to clear, so we use Splunk to get the historical view for analysis purposes. We would like an in-built integration to use to outpu...
    6 months ago in IBM Cloud Pak for AIOps 0 Under review

    Cloud pak for AIOps API support to update alert activity

    Hi Team, We want to update the alert activity comments using API. The customer is looking for similar functionality like Netcool journal to update using API
    9 months ago in IBM Cloud Pak for AIOps 0 Under review

    More granular authorisation to execute impact policies via the REST API

    As of Impact 7.1 Fix Pack 23, Impact policies can be triggered using the REST API. This is great and we have some use case where our Netcool users could benefit from this feature. Unfortunately, a user must have the impactAdminUser role to access ...
    12 months ago in IBM Cloud Pak for AIOps 0 Under review

    ServiceNow Gateway to respond to ncp_ping and hence work under Process Agent control.

    In relation to case TS020138656 SNOW GW doesn't respond to ncp_ping and hence not working with PA. This impacted our production instances running under Omnibus nco_pad for High Availability. IBM Supported suggested in the case above: " I would lik...
    3 months ago in IBM Cloud Pak for AIOps 0 Under review

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