Cloud Management and AIOps


This is an IBM Automation portal for Cloud Management, Technology Cost Management, Network Automation and AIOps products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Add a new idea Subscribe
Status Not under consideration
Workspace Instana
Categories Common
Created by Guest
Created on Jun 18, 2024

RELATED IDEAS

Uploaded files into IBM support system must be visible and downloadable to corresponding customers. It will help IBM support and customers to refer to same document and avoid any confusion.

Uploaded files into IBM support system must be visible and downloadable to corresponding customers. It will help IBM support and customers to refer to same document and avoid any confusion.

Idea priority Low
  • Admin
    Maria Elena Taglieri
    Reply
    |     Aug 7, 2024

    Hi all,

    I got this assessment from Oneil Richardson, Instana Support manager.


    This to me was more of an IBM Customer Portal question rather than an A-Ha specific to Instana and the customer should be directed to the ibm/support portal team rather than trying to address via an A-Ha directly to Instana.

    The text of the request is as follows:

    “Uploaded files into IBM support system must be visible and downloadable to corresponding customers. It will help IBM support and customers to refer to same document and avoid any confusion.”

    1. We already can copy files from customers from one ticket to another in Ecurep

    2. If the customer would like to (or have other contacts on their side) see data they have the ability to do this in the Customer Support Portal from their side. The case owner /Support administrator on their side can grant such rights

    Basing on this assessment I'm going to close this idea and if anything else is needed, please refer to Support team as indicated above.

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.