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Status Under review
Workspace ITM-APM Products
Created by Guest
Created on Sep 7, 2021

ITCAM MS SQL Server Agent should self-recover the Collector on SQL Server recycle

The background and the issue to solve:
Currently MS SQL agent version V6.3.1.20 fails to return data to TEPS after the SQL Server Instance has stopped and then been started again. This occurs if the SQL Server instance has stopped for more than the default 3 minutes. This happens because the Collector part of the agent needs the SQL Instance to be available to connect to. By default it will attempt to start and connect 3 times at 1 minute intervals and then shutdown.

Possible manual mitigation
It is possible to mitigate this by extending the retry interval via an Override Local Value setting of COLL_MSSQL_RETRY_INTERVAL and/or COLL_MSSQL_RETRY_CNT environment variables. But these must be done via MTEMS UI or running TACMD ConfigureSystem post install. Also how long do you set the interval to? Alternatively a situation can be created to detect that the Collector is stopped and the SQL Instance running and take an action to start the collector. Both of these will help ease the issue, but in a large enterprise organization with several hundred instances to monitor neither is optimal.

The Requested change/Enhancement

The core agent KOQAgent_<Instance_name> will respond to the scenario where teh collector KOQCOLL_<instance_name> is stopped, has exceeded the retry interval (reached the retry count default or overriden limit) and the SQL instance <instance_name> is running. The response will be to attempt to restart the KOQCOLL_<instance_name>. The default behaviour will be to run this process once then fire a situation to the TEPS to allow the position to be alerted on to the installation ITSM tooling.

The default behaviour should be configurable via silent_install response files or directly in config files such that changes can be picked up by a recycle if the agent, or pushed via TACMD. The behaviour should be configurable to change from a default of 1 attempt before alerting to switch it off, or make a large number of attempts as might be specified by the installation. The ability to alert should be able to be toggled on or off, or set to alert every 'n' tries - where 'n' is not larger than the maximum retries set. The alert should include details of the instance, hostname and number of attempts made to start the Collector.

Idea Priority High
Why is it useful?

It will increase the automated recovery potential of failures in the OQ product Collector, reducing the need for
1) manual intervention to recover stopped monitoring

2) Guesswork on how long to set the retry interval for

3) Complexity in build to add in extra steps to configure the override retry count or to create a situation on the part of the customer to self-monitor the monitoring agent

It will provide greater reliability and stability in the product in large installations.

Who would benefit from this IDEA? All customers using ITCAM MS Applications for SQL Server Agent