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Status Delivered
Created by Guest
Created on May 18, 2022

Problem to discover Serial Number, Manufacturer and vendor parameters for Tiesse devices

I'm trying to find the serial number, manifacture and vendor parameters of the Tiesse devices. I built the ad hoc agent but even if it does not give an error it does not extract the desired values.
Idea priority High
  • Guest
    Oct 4, 2022

    A solution found was to make the following changes:

    DbEntityDetails.cfg file:

    insert into dbModel.entityDetails







    1, -- chassis


    NetworkEdge = "eval(text, '&m_ExtraInfo->m_NetworkEdge')",

    SerialNumber = "eval(text, '&m_ExtraInfo->m_entPhysicalSerialNum')" -- Aggiungere per estrarre il Serial Number



    ModelNcimDb.DISTR_ITA_P.cfg file:

    adding the row

    serialNumber="eval(text, 'FIRSTVALID(&m_ExtraInfo->physicalChassis->serialNumber , &m_ExtraInfo->m_SerialNumber, &m_ExtraInfo->m_EntPhysSerialNum, &m_ExtraInfo->m_entPhysicalSerialNum)')",


    insert into dbModel.entityMap










    "m_EntityType = 1 OR m_EntityType = 8",


    Restart the domain.

  • Guest
    Oct 4, 2022

    Yes, I'm asking for Tiesse devices.

  • Guest
    Jun 1, 2022

    Thanks for your request. Please can you tell us if you are asking specifically for Tiesse devices?

  • Guest
    May 19, 2022

    Current function calls which are failing -

    // ENT_PHYS_HARDWARE_REV entPhysicalHardwareRev

    // ENT_PHYS_FIRMWARE_REV entPhysicalFirmwareRev

    // ENT_PHYS_SOFTWARE_REV entPhysicalSoftwareRev

    // ENT_PHYS_SERIAL_NUM entPhysicalSerialNum

    // ENT_PHYS_MFG_NAME entPhysicalMfgName

    // ENT_PHYS_MODEL_NAME entPhysicalModelName

    // ENT_PHYS_ASSET_ID entPhysicalAssetID

    // ENT_PHYS_IS_FRU entPhysicalIsFRU