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Status Delivered
Created by Guest
Created on Mar 16, 2023

Improve the ITNM mustgather script and provide in the code with future fixpack releases

Currently the mustgather script is provided in a technote available for download here:

We would like to see this included in the code so that it is available to all customers without having to download separately.

Idea priority High
  • Guest
    Jun 27, 2023

    Considering for the new fix pack release

  • Guest
    Apr 17, 2023

    Looking for the following improvements to be made to the script:

    1)Expectation is that all the logs should be gathered whether or not they are stored in a default or non-default directory location, example where log location is /opt/IBM/tivoli/log which is different from the default ITNM log location /opt/IBM/tivoli/netcool/log/precision. So where the log is a symbolic link (lrwxrwxrwx 1 user group date log -> /opt/IBM/tivoli/log/netcool) if the script follows the symbolic link, we also could get the files. The current script behaviour creates frustration for the customer, as when logs are not gathered, L2 is requesting again for the logs to be loaded to the case and this also results in a delay in the troubleshooting of the reported issue.

    2) Would like to a check to be built into the script, to make it more robust, to validate the domain name being passed when running it. If the domain name is not valid, the script should display an error to say that the domain name is not valid and a valid domain name should be passed to the script.