This is an IBM Automation portal for Cloud Management, Technology Cost Management, Network Automation and AIOps products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.
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See this idea on ideas.ibm.com
Most of the SaaS based products we work with have a Health Status page that lists the product's main features and their current operational status. This helps in the troubleshooting steps to know if we are having an issue or if the platform is having an issue. This not only saves time on the customer side, it eliminates many duplicate tickets being logged with your Service Desk team answering the same questions over and over. The health page can also be used to publish estimated timelines for recovery or a root cause summary that platform users can provide to their internal stakeholders.
Here are some examples:
https://health.aws.amazon.com/health/status
https://status.mypurecloud.com/
https://status.smartsheet.com/?subscription_confirmed=true
Idea priority | Medium |
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