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Status Needs more information
Workspace IBM Turbonomic ARM
Categories Target Support
Created by Guest
Created on Aug 30, 2024

RELATED IDEAS

Target health check “TEST button”

Hi Team :-)

In Legacy PMC product we have a TEST button which can check the health of the Target. I think it would be amazing to have the same in Turbonomic

Here below how it works:

  • After you run TEST, and let's say, there is any issue with List regions criteria (screenshot attached)
  • You can click the question mark sign next to that specific criteria
  • Than you can view the Raw Error Message, which will show you the reason why this specific Criteria fails to be green, which in its turn results into the Target to fail to connect
  • In this specific example Raw Error Message example is below, 
  • See that "The provided client secret keys for app '81a2e395-402f-481e-aa6d-9cde001784f4' are expired. "
unable to list regions: azure.BearerAuthorizer#WithAuthorization: Failed to refresh the Token for request to https://management.azure.com/subscriptions/7c4907e4-1ccf-4aec-9bf6-8ccb3d4a420d/locations?api-version=2015-11-01: StatusCode=401 -- Original Error: adal: Refresh request failed. Status Code = '401'. Response body: {"error":"invalid_client","error_description":"AADSTS7000222: The provided client secret keys for app '81a2e395-402f-481e-aa6d-9cde001784f4' are expired. Visit the Azure portal to create new keys for your app: https://aka.ms/NewClientSecret, or consider using certificate credentials for added security: https://aka.ms/certCreds. Trace ID: 2b2b8101-a9ff-45a8-83f6-bb2407c52300 Correlation ID: 46b7b6c1-f3a4-411f-8a6a-e673bed5a2e9 Timestamp: 2024-08-30 16:17:55Z","error_codes":[7000222],"timestamp":"2024-08-30 16:17:55Z","trace_id":"2b2b8101-a9ff-45a8-83f6-bb2407c52300","correlation_id":"46b7b6c1-f3a4-411f-8a6a-e673bed5a2e9","error_uri":"https://login.microsoftonline.com/error?code=7000222"} Endpoint https://login.microsoftonline.com/d1e6a37e-7430-4eea-9e95-05fcbe1ed7f7/oauth2/token?api-version=1.0

I believe this would expedite the customer experience 

 

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Idea priority Medium
  • Guest
    Reply
    |     Aug 30, 2024

    Hi Simon,

    Currently, Turbo doesn't have a TEST button that explicitly shows the type of error a customer is experiencing. The validation button simply indicates that the target is failing without providing detailed information on how to fix it, or what the root cause of the error is. What I’m suggesting is a feature where, with just 3 or 4 clicks, the customer can identify the root cause of the issue (such as an expired secret key or insufficient permissions) and resolve it immediately.


    Imagine the customer runs a TEST against a target—while in Legacy PMC, the TEST button is for Cloud Targets only, in Turbo, it could be applicable to any target type. The test results would display all criteria, similar to the attached screenshot, allowing the customer to view specific criteria and their corresponding error messages directly from the UI.


    By reviewing the explicit error under the failing criteria, the customer can quickly identify the issue, rather than having to send us logs for analysis to determine the problem, as they do today.


    Pushing Notifications sounds amazing too, Legacy PMC has that feature as well.



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  • Admin
    Simon Ravenscroft
    Reply
    |     Aug 30, 2024

    Thanks Mher. The existing target experience does offer something similar but without an explicit Test button. Let me explain:

    • Adding a target will trigger validation and discovery stages.

    • If any stage fails then the target will report that and should indicate a reason why that stage failed.

    • Not all targets support these stages yet so perhaps this idea relates to one that doesn't?

    • Periodically there is a healthcheck performed against each target. If there's an error condition that has occurred multiple times (as opposed to a transient connectivity issue) then you'll see a notification in the product that the target health is not normal.

    • We're adding some capability soon to push a notification out using a webhook when that happens so users can get alerted via Slack, MS Teams, Email etc.

    Example below for a ServiceNow target when you click on View details:

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