Cloud Management and AIOps

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

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  2. Upvote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea

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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Please use the following category to raise ideas for these offerings for all environments (traditional on-premises, containers, cloud):

  • Cloud Pak for Multicloud Management

  • Cloud Pak for Network Automation - incl Orchestration and Performance Management

  • Cloud Pak for Watson AIOps - incl Netcool Operations Management portfolio

  • Control Desk

  • Edge Application Manager

  • IBM Observability with Instana

  • ITM-APM Products - incl IBM Tivoli Monitoring v6 and Application Performance Monitoring v8

  • Workload Automation - incl Workload Scheduler

  • Tivoli System Automation - inc Tivoli System Automation Application Manager (SA AM), Tivoli System Automation for Multiplatforms (SA MP)

  • Tivoli Application Dependency Discovery Manager - TADDM

If you encounter any issues accessing the Ideas portals, please send email describing the issue to ideasibm@us.ibm.com for resolution.

For more information about IBM's Ideas program visit ibm.com/ideas.

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Control Desk

Showing 58 of 1084

Allow SLA HOLD to calculate Accumulated Hold Time across Calendar types

SLAHOLD only calculates the hold time based on the calendar the record is using when the ticket is removed from hold. The fields used for this calculation appear to be Accumulated Hold time (AHT) + Target Finish to get Target Finish adjusted for ...
over 5 years ago in Control Desk 1 Future consideration

Ability to associate affected services from CMDB/TADDM to a Single ticket raised in ICD

When a ticket is being created all affected services need to be identified. This needs to drive the following:Identifying the service with the most consequence to the business, and use this to calculate the ticket's urgency.Ideally, all affected s...
over 5 years ago in Control Desk 1 Future consideration

Solution view configuration tool in Service Portal

Add ability to change Solution view in the Service Portal, e.g. ability to add/delete attributes, to change the layout.
over 5 years ago in Control Desk 1 Future consideration

Minor error in product documentation regarding "mxe.db.url" system property

Product documentation for IBM Control Desk 7.6 contains incorrect information on this page: http://www.ibm.com/support/knowledgecenter/SSWT9A_7.6.0/com.ibm.mbs.doc/propmaint/r_maximo.properties.html?lang=en Section "mxe.db.url" describes default ...
over 5 years ago in Control Desk 1 Planned for future release

Enable all implicit variables in Service Catalog scripts

Enable all implicit variables in Service Catalog scripts. Scripts which are triggered by a launchpoint have a number of standard implicit variables (e.g. user and app) as well as injected variables (e.g. var_modified, var_hidden, var_readonly). ...
over 5 years ago in Control Desk 1 Not under consideration

IBM Control Desk Attachment Feature

Current attachment feature required user to click attach, browse the path and lastly select attachment.
over 5 years ago in Control Desk 4 Future consideration

Update Worklog Entries to Display Activity Worklog Entries like they do for Related Records.

We're using IBM Control Desk 7.5.3.1 and in order to get a comprehensive view of the ticket, worklog entries of any activities created on the ticket should be visible on the ticket like the worklog entries of related records are. Changes automat...
over 5 years ago in Control Desk 3 Future consideration

Ability to sort by CREATIONDATE on the self-service center's 'My requests' pod

General feedback and enhancement request from the User Groups's IBM Control Desk workgroup: ability to create default sort by CREATIONDATE on the self-service center's 'My requests' pod is required from many customers. Editing the app XML it does ...
over 5 years ago in Control Desk 1 Future consideration

monitor reopened tickets in SCCD

Any ticket that has completed its life cycle remains in resolved state. But at the same time we can reopen it, and change its status to 'queue' or 'inprogress'. Now, as per our business requirements we need to obtain list of such tickets that were...
almost 6 years ago in Control Desk 2 Future consideration

Introduce a Report Downtime function on the Configuration Item analog to how this is provided on the Asset

Introduce a Report Downtime function on the Configuration Item analog to how this is provided on the Asset.This means a Report Downtime and Manage Downtime History on the menu should be added: Selecting the Downtime function should trigger a Repor...
almost 6 years ago in Control Desk 3 Future consideration