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Please use the following category to raise ideas for these offerings for all environments (traditional on-premises, containers, cloud):
Cloud Pak for Multicloud Management
Cloud Pak for Network Automation - incl Orchestration and Performance Management
Cloud Pak for Watson AIOps - incl Netcool Operations Management portfolio
Edge Application Manager
IBM Observability with Instana
ITM-APM Products - incl IBM Tivoli Monitoring v6 and Application Performance Monitoring v8
Workload Automation - incl Workload Scheduler
Tivoli System Automation - inc Tivoli System Automation Application Manager (SA AM), Tivoli System Automation for Multiplatforms (SA MP)
Allow SLA HOLD to calculate Accumulated Hold Time across Calendar types
SLAHOLD only calculates the hold time based on the calendar the record is using when the ticket is removed from hold. The fields used for this calculation appear to be Accumulated Hold time (AHT) + Target Finish to get Target Finish adjusted for ...
Ability to associate affected services from CMDB/TADDM to a Single ticket raised in ICD
When a ticket is being created all affected services need to be identified. This needs to drive the following:Identifying the service with the most consequence to the business, and use this to calculate the ticket's urgency.Ideally, all affected s...
Minor error in product documentation regarding "mxe.db.url" system property
Product documentation for IBM Control Desk 7.6 contains incorrect information on this page: http://www.ibm.com/support/knowledgecenter/SSWT9A_7.6.0/com.ibm.mbs.doc/propmaint/r_maximo.properties.html?lang=en Section "mxe.db.url" describes default ...
over 5 years ago
in Control Desk
Planned for future release
Enable all implicit variables in Service Catalog scripts
Enable all implicit variables in Service Catalog scripts. Scripts which are triggered by a launchpoint have a number of standard implicit variables (e.g. user and app) as well as injected variables (e.g. var_modified, var_hidden, var_readonly). ...
Update Worklog Entries to Display Activity Worklog Entries like they do for Related Records.
We're using IBM Control Desk 188.8.131.52 and in order to get a comprehensive view of the ticket, worklog entries of any activities created on the ticket should be visible on the ticket like the worklog entries of related records are. Changes automat...
Ability to sort by CREATIONDATE on the self-service center's 'My requests' pod
General feedback and enhancement request from the User Groups's IBM Control Desk workgroup: ability to create default sort by CREATIONDATE on the self-service center's 'My requests' pod is required from many customers. Editing the app XML it does ...
Any ticket that has completed its life cycle remains in resolved state. But at the same time we can reopen it, and change its status to 'queue' or 'inprogress'. Now, as per our business requirements we need to obtain list of such tickets that were...
Introduce a Report Downtime function on the Configuration Item analog to how this is provided on the Asset
Introduce a Report Downtime function on the Configuration Item analog to how this is provided on the Asset.This means a Report Downtime and Manage Downtime History on the menu should be added: Selecting the Downtime function should trigger a Repor...
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