Cloud Management and AIOps

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Please use the following category to raise ideas for these offerings for all environments (traditional on-premises, containers, cloud):

  • Cloud Pak for Multicloud Management

  • Cloud Pak for Network Automation - incl Orchestration and Performance Management

  • Cloud Pak for Watson AIOps - incl Netcool Operations Management portfolio

  • Control Desk

  • Edge Application Manager

  • IBM Observability with Instana

  • ITM-APM Products - incl IBM Tivoli Monitoring v6 and Application Performance Monitoring v8

  • Workload Automation - incl Workload Scheduler

  • Tivoli System Automation - inc Tivoli System Automation Application Manager (SA AM), Tivoli System Automation for Multiplatforms (SA MP)

  • Tivoli Application Dependency Discovery Manager - TADDM

If you encounter any issues accessing the Ideas portals, please send email describing the issue to for resolution.

For more information about IBM's Ideas program visit



Control Desk

Showing 58 of 1084

SSP re-direct with SSO

Ability for end users to navigate directly to SSP offerings when SSO authentication is configured.Currently SSO takes user to the homepage first, then requires them to click the link for a seond time to navigate to the offerings.IBM Case: TS001915727
almost 3 years ago in Control Desk 1 Future consideration

Self Service Portal - Populate Summary (Description) of ticket with Attributes from Offering.

Ability to update an Offering with Specifications/Attributes to display in the Summary/Description.
over 3 years ago in Control Desk 2 Future consideration

Função "digitando" para o chat Control Desk

No chat do control desk , mostrar "digitando" quando o usuário ou atendente estiverem digitando nova mensagem.Hoje não existe essa funcionalidade, de acordo com o PMR aberto
over 3 years ago in Control Desk 2 Future consideration


about 4 years ago in Control Desk 3 Needs more information

Software Instance Audit

When a software instance is installed and deleted, the information is passed on to the discovery tool through ITIC. In case of Bigfix(IBM) the instances of deployed software are deleted without having a audit trail. Requirement is for this Audit F...
over 4 years ago in Control Desk 1 Future consideration

Global search in toolbar

Users would like the ability for a ticket and change search on the toolbar at the top of ICDI had prev logged an sr 15635
over 4 years ago in Control Desk 2 Future consideration

Allow end-user to cancel a Service Request from traditional Self Service Center (not Service Portal)

Service Portal allows end-user to cancel a ticket. the traditional Self Service Center does not provide this function which is essential to t...
over 4 years ago in Control Desk 3 Future consideration

Include Impacted CI Classification Column in the Preview Impacts facility of the Changes app

The Classification of the Impacted CI is not displayed and, therefore, cannot be used for filtering or sorting.Filtering and sorting don't work either, by the way, which requires scrolling through the Impacted CI list - and that's another pain (se...
over 4 years ago in Control Desk 1 Future consideration

ICD unable to deliver Forward Schedule of Change

ICD currently unable to deliver Forward Schedule of Change.End user requirements for forward schedule of change below:Ability to auto generate and publish a Forward Schedule of Change (FSC) Calendar must include:• Easily visible by ‘All Users' and...
about 5 years ago in Control Desk 2 Future consideration

ICD Screen Capture should hide ICD.

How IBM Sametime minimizes the screen when we click on screen capture button and other products which give us 5 or 10 seconds to arrange windows, before taking a screenshot, ICD in the screenshot is not a clean design and doesn't support this fea...
over 5 years ago in Control Desk 2 Future consideration