Cloud Management and AIOps

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Please use the following category to raise ideas for these offerings for all environments (traditional on-premises, containers, cloud):

  • Cloud Pak for Multicloud Management

  • Cloud Pak for Network Automation - incl Orchestration and Performance Management

  • Cloud Pak for Watson AIOps - incl Netcool Operations Management portfolio

  • Control Desk

  • Edge Application Manager

  • IBM Observability with Instana

  • ITM-APM Products - incl IBM Tivoli Monitoring v6 and Application Performance Monitoring v8

  • Workload Automation - incl Workload Scheduler

  • Tivoli System Automation - inc Tivoli System Automation Application Manager (SA AM), Tivoli System Automation for Multiplatforms (SA MP)

  • Tivoli Application Dependency Discovery Manager - TADDM

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Control Desk

Showing 58 of 1060

monitor reopened tickets in SCCD

Any ticket that has completed its life cycle remains in resolved state. But at the same time we can reopen it, and change its status to 'queue' or 'inprogress'. Now, as per our business requirements we need to obtain list of such tickets that were...
over 5 years ago in Control Desk 2 Future consideration

Asset reconciliation

We use reconciliation tool to reconcile our Authorized and Deployed assets. We are experiencing difficulties to properly handle asset reconciliation due to the limitations of the tool.1. There are only certain fields available for filtering. Asset...
over 6 years ago in Control Desk 4 Future consideration

Automatic Update of CI´s Relations

When the CIs synchronize process is executed, specially after a discovery and ITIC processes we need that de CI´s relations be updated on Authorized database and the old data be deleted.
over 6 years ago in Control Desk 3 Future consideration

Request Fulfillment Offering Catalog Type ahead feature

Type Ahead Feature to assist customers in Search ability of offering catalogs in Request Fulfillment (SCCD) The ability for the application to filter on records as the customer types without hitting "Enter" key
about 7 years ago in Control Desk 3 Future consideration

Ability to Filter Request for Web Services

We currently use Web Services and there does not appear to be a filter function for the data being retrieved via Web ServicesComplaintFilter not working in Create Web Service from an Object Structure Service Definition dialog. IBM's answerContent...
almost 8 years ago in Control Desk 3 Not under consideration

Knowledge Management Enhancement for SCCD

The Knowledge Base structure is outdated. Based on ITIL a Solution and a Workaround needs to be provided.The Knowledge Management supports the Service Desk to solve incidents and to standardize the solution of requests. In two layered Knowledge a...
over 8 years ago in Control Desk 4 Future consideration

Cisco CTI integration with TSRM and SCCD

We want integration of Cisco CTI Telephony System : UCCE from Cisco version7 integration with TSRM and SCCD.Kindly provide the integration ASAP
over 8 years ago in Control Desk 3 Not under consideration

Set default Impact field for Issues raised from Self Service Portal

For tickets raised form the Self Service Portal, having them all set to a default impact value before being assessed by SDA's/other groups would be easier for our teams to report from and review. As this is not currently inside the product, we wil...
over 3 years ago in Control Desk 3 Future consideration

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