Cloud Management and AIOps


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IBM Cloud Pak for AIOps

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Integrate the BMC Remedy Gateway with a Load Balancer

There is a requirement to integrate the BMC Remedy Gateway with a load balancer such as GTM, however this solution has not been tested or certified and is not working in the customer's environment. Please look into including this functionality in ...
26 days ago in IBM Cloud Pak for AIOps 0 Under review

Perform periodic internal backups of all databases

We recently suffered some corruption of the Common Services Postgres database and found out that the pods themselves do not take any sort of backups to mitigate this situation. On a support call recently it was discovered that the Zen Database doe...
3 months ago in IBM Cloud Pak for AIOps 0 Under review

Add the User ID to logging of denied direct accesss to a restrircted page through a URL.

Using the process to open a specific page in DASH directly, including login detail in the URL:https://www.ibm.com/support/pages/how-launch-page-ibm-jazzsm-dashboard-application-services-hub-dash-without-providing-login-credentials If a user doesn'...
4 months ago in IBM Cloud Pak for AIOps 0 Under review

Enable High Availability (Multi-Replica) Support for noi-webgui StatefulSet in Cloud NOI Deployments

Current Issue: The noi-webgui component in IBM Netcool Operations Insight (NOI) cloud deployments runs as a StatefulSet with only 1 replica, creating a single point of failure that causes service downtime when the pod restarts or fails. Business I...
20 days ago in IBM Cloud Pak for AIOps 0 Under review

AIOps Incident Lifecycle - User Config Option for Incident Closure Resolved State for Incident

The current lifecycle process doesn’t allow users to control when or how an incident should be marked as resolved or closed—it’s fully automated based on the Netcool alert status. This becomes an issue in certain use cases, especially when inciden...
about 1 month ago in IBM Cloud Pak for AIOps 0 Under review

SNOW connector should support domains (within a ServiceNow instance)

Domain separation allows for the logical isolation of different areas within a single ServiceNow instance. Hence, domains separate data, configurations, and processes within the same SNOW instance. This separation of data is key when multiple enti...
27 days ago in IBM Cloud Pak for AIOps 0 Under review

Extend Incident Restriction Filter capability to allow custom Alert Fields to be used

Access Control (RBAC) is generally aligned to categories such as affected customer/environment, security restrictions etc. Source data allowing classification is present in the Alerts (and used successfully to enable Restriction Filters in the Ale...
28 days ago in IBM Cloud Pak for AIOps 0 Under review

Content is not usefully accessible in Alert Viewer using keyboard navigation

Hi, We've ran an "Ergonomics and accessibility report" for the CloudPak for AIOps / NOI in our company They found the following: When navigating the Alert Viewer using the TAB key, after the heading, the table content is focused first in the main ...
2 months ago in IBM Cloud Pak for AIOps 0 Under review

Auto-Creation of Suppression Policies from Seasonality Policies

Background In our AIOps implementation, Alert Seasonality detection has been successfully enabled. The AI model is identifying recurring alert patterns and has generated over 2,900 seasonality policies. These policies are used as a basis for creat...
about 1 month ago in IBM Cloud Pak for AIOps 0 Under review

MS Teams Integration Multi-Channel Support

Currently, incidents are being sent to a single MS teams channel. We have different teams that manage different devices and alerts on those devices. The ability to set which incidents go to certain channels would allow our customer teams to choose...
3 months ago in IBM Cloud Pak for AIOps 0 Under review

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