Cloud Management and AIOps


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ServiceNow Mapping Update

We are looking to have a fully customizable mapping panel for the ServiceNow integration. Currently, there are a few fields that are mapped outside of the integration field, so we have no control over them. We would like this mapping field to be s...
5 months ago in AIOps Integrations 0 Under review

HA for data insight.

The HA solution would allow for Data insight to be available via a secondary server installation during upgrades, updates and the rare failure. The HA solution would allow for system administrator to change primary node.
5 months ago in SevOne / Data Insight (DI) 1 Future consideration

I would like to have an integration feature to the BMC Remedy Helpdesk which is now moving into the Helix system

The BMC Remedy Helpdesk Netcool gateway is available for many years and serve many Netcool clients. BMC is releasing a new version which is part of their new Helix system.
5 months ago in AIOps Integrations 0 Under review

SAML Login to disabled account

With users disabled on NMS it forces MFA/SSO which works currently. However, the customer found out while deploying DI that DI fails with users disabled on the NMS.
over 1 year ago in SevOne / Network Management System (NMS) 1 Future consideration

Generic Webhook integration for ticketing

The existing integrations for external incident management systems are a bit thin. Essentially only ServiceNow is available. To make AIOps minimally useful in an environment where operators are using a corporate Incident management system, not AIO...
10 months ago in AIOps Integrations 0 Under review

Enhancements needed to ServiceNow ticketing integration

The servicenow integration for ticketing needs to be able to populate Confiugration Item (CI). This is a required field in our environment and is used to define incident queue routing. Additionally, we should write to the staging table rather than...
about 1 year ago in AIOps Integrations 1 Planned for future release

Device Reimport Options | Managing device upgrades IRT.

Today, when we are doing device management and we identify when device hardware has changed, we must reimport the device into the solution. That process today requires us to add the device to the deletion queue, wait for deletion, then readd via c...
over 1 year ago in SevOne / Cloud / Network Management System (NMS) 3 Future consideration

Dynamic maps constrained by device and object groups.

I'd like to be able to create a map, for example 'MPLS Core' and configure the map to show all 'ethernetcsmacd' links only between nodes in X,Y,Z device groups. or to specify only links in a given object group. I'd like the map to update dynamical...
10 months ago in SevOne / Data Insight (DI) 0 Future consideration

Add end user facing documentation in v3 API IBM developer pages

With SOAP being deprecated already from the ongoing supported API access and the desire to retire API v2, we need to ensure end users/customers are able to efficiently use the v3 API and complete documentation is the key to this succeeding. Withou...
about 1 year ago in SevOne / Network Management System (NMS) 1 Functionality already exists

Flexible data storage requirements for appliances

The data storage requirements for the PAS and DNC are rigid at present. While a customer may not have a requirement to archive metric and flow data for a period of 1 year, the ova files are pre configured with a set storage requirement. The storag...
over 1 year ago in SevOne / Network Management System (NMS) 0 Future consideration

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