Cloud Management and AIOps


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IBM Cloud Pak for AIOps

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Enhancements needed to ServiceNow ticketing integration

The servicenow integration for ticketing needs to be able to populate Confiugration Item (CI). This is a required field in our environment and is used to define incident queue routing. Additionally, we should write to the staging table rather than...
3 months ago in IBM Cloud Pak for AIOps 1 Under review

Support for Over 1000 Grouping Rules Under IBM's Scope-Based Grouping Mechanism with Telus Customization

The 1,000 grouping rules have been established by the business team based on their expertise and understanding of events within their technical domain. These rules help identify real problems, reduce noise from events, and prevent the creation of ...
about 1 month ago in IBM Cloud Pak for AIOps 0 Under review

Support for OAuth for topology observers like Dynatrace

Since customer security doesn't allow basic authentication or direct API token bases authentications, customer is updating Dynatrace API authentication to support OAuth using centralized FedSSO token provider. this toke in expires every hour. Curr...
about 1 month ago in IBM Cloud Pak for AIOps 0 Under review

Support Webex Teams for AIOPS ChatOps

ChatOps would introduce a new way to collaborate that is one of the most important modernizations expected for this customer Operation
over 1 year ago in IBM Cloud Pak for AIOps 0 Future consideration

We need MessageBus probe to support OAuth2 for webhook callbackUri, to provide token to network devices

MessageBus probe webhook supports Basic Authentication and no authentication. One of Samsung elements asks for OAuth2 to callbackUri, which does not supported by messageBus. We would like to have MessageBus probe to support OAuth2 and provide toke...
2 months ago in IBM Cloud Pak for AIOps 0 Under review

Custom Tagging(or Labeling) to Incident(Story) Title in Slack is required in order to reduce the burden of Developers

The SREs and Developers as AIOps Customer wish to reduce their burdens to check every alarm notified in Slack channel. The Incident Title sending to the Slack channel is almost the same so that it is very hard just to see the title in Slack and de...
over 1 year ago in IBM Cloud Pak for AIOps 0 Future consideration

We would like for the default comparison operator in Maintenance mode to default to the "in" operator.

Per our NOC, they would find it easer to setup Maintenance Mode when the default operator is set to "in" rather than the "=". Please reference IBM PMR Case TS016792091.
about 1 month ago in IBM Cloud Pak for AIOps 0 Under review

ELK and Instana Deep Link in Slack is required to make SREs and Developers analyze the incident easier

Due to the difficulty of understanding Alert details in AIOps Console,it can help SREs and Developers to add ELK link and Instana link in the Alert Details in AIOps console to Slack channel as Deep Link. This can make SREs and Developers analyze t...
over 1 year ago in IBM Cloud Pak for AIOps 2 Planned for future release

Enhance AIOps-AWS Observer access to Role based tied when underlying AIOps platform is AWS.

having close to 900 accounts to discover and manage, we would require a single IAM access key and this would be needed if we were to move to AWS.
3 months ago in IBM Cloud Pak for AIOps 0 Under review

Enhance AIOps-AWS Observer to use single IAM user to gather data from multiple EC2 instances tied to a single Application

we have hundreds of accounts, and require key rotation. having to manage so many tokens is impossible.
3 months ago in IBM Cloud Pak for AIOps 0 Under review

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