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Status Under review
Workspace Apptio
Categories Apptio Planning
Created by Guest
Created on Apr 5, 2023

RELATED IDEAS

Button to create logs for ITP performance

We have experienced ongoing slowness issues in IT Planning.  When submitting a ticket, we are told the only way a ticket can be researched is to take a video and provide a HAR file at the same time.  This takes a significant amount of time on our side to produce.  Often it is end users reporting the slowness issue and it not feasible to ask them to record a video and produce a HAR file.   

My recommendation is that some type of button be provided in the tool that would create a log or produce the necessary information that is required by Apptio to research the issues.  

As an Admin or End User in IT Planning, I would like a way to make a selection in the Apptio tool that will produce a file/export of all the information that Apptio Support/Engineering requires to do appropriate research on the issues.   

I will know this is complete when I can submit a support ticket related to ITP and I do not have to go outside of the tool to create a video and a HAR file. 

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