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There was an issue lodged by the customer that their Datalink Connections were all failing and they didn't know why. Upon Engineering investigation, it turned out that API keys had been disabled and working with the customer to identify how, user: Jeremy Bryant (jeremy.bryant@transport.nsw.gov.au) told us that he was performing the innocuous task of adding a message into the "No Access Message" text box for their legacy connection. In doing so, the checkbox "API Keys Disabled" was ticked without Jeremy's knowledge and upon clicking "Confirm" to save his new message, resulted in the issue occuring.
Feedback is that the button is far too easy to press for something with such a significant impact. The location of the button is too "in the open" and being so close to the "No Access Message" text box, if the customer was using a touch pad or touch screen or even a mouse with a slightly more sensitive DPI, you can imagine how easily they could tick this button and not be aware of having done so.
Even more dangerous still, there are no checks that warn the customer about the impending impacts. There is no dialogue box that pops up to warn the customer or provide an "Are you sure?" moment which would have really helped reduce the impact of the issue yesterday.
At the very least, the checkbox should be moved to a location that harder to accidentally check and for best practice, saving the changes should prompt a dialogue box to warn the customer about the potential impact and provide a "Proceed / Cancel" decision which we should log.
Idea priority | High |
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