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Status Future consideration
Workspace Instana
Categories Alert
Created by Guest
Created on Jan 12, 2023

Need to be able to add Dynamic Custom payloads to Alerts

Need to be able to add Dynamic custom payloads to an Alert. Currently, within Instana, you can add Dynamic custom payloads globally. But many parameters don't make sense to add globally. For example, I don't want to add an MQ Queue Name to a java Alert.

Our existing Alert content is very limited and customers need to customize and add more meaningful content to the Alerts.

Idea priority Urgent
  • Guest
    Feb 23, 2023

    Another problem is that in the global custom payloads, you can't access MANY of the sensors. For example, IBM MQ does not show up. In fact, none of the IBM middleware shows up. Oracle is not there. IBM Power is not there. For databases, I only see MSSQL and MongoDB

  • Guest
    Feb 23, 2023

    Thanks for the information about Global alerts Siva. That will definitely help with some customers, but won't solve all of the problems. We spoke with CVS a few days ago. They gave us this specific usecase. Let's say they have a problem related to servers owned by one line of business. They want to be able to add a different tag for that line of business so that events get routed to the right team in their upstream processing.

    It might be possible via a combination of global custom payloads that are dynamic and alert custom payloads that are static. But, one concern I have is that we have the proper context. For example, if an MQ alert triggers on a Queue, I expect to be able to pass both queue and queue manager dynamic values in the alert. I'll test this out.

    We're working on getting some specific examples from CVS.

  • Admin
    Mike Mallo
    Feb 21, 2023

    I would like to get 2 or 3 specific examples from customers to better understand what they are trying to do overall with this request. When I stand back from this, it seems to me some customers are overloading alerting in order to ‘take action’ further down the pipe. While this may be one way to do this, we may suggest a better way to do this using our action catalog and remediation capability. Again, having the specific examples will enlighten us on how to best do this within Instana.

  • Guest
    Jan 13, 2023

    Please note that global dynamic custom payloads are added to alerts only when they are available (e.g., adding a dynamic custom payloads globally for MQ Queue Name would not add "blank" payloads to alerts for which MQ Queue Name is irrelevant).

    Also, dynamic custom payloads can be added to individual smart alerts for websites and application perspectives. We're in the plans of improving issue detection and alerting on infrastructure entities too (i.e., smart alerts for infrastructure), where we would introduce adding static/dynamic custom payloads on a per alert basis for infra-related alerts.