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Status Not under consideration
Workspace Instana
Categories Agent
Created by Guest
Created on Feb 3, 2023

Feature to set the limit based on the number of failed attachments (Instana)

[How it is now]

When an agent fails to execute its attachment (attachment error in occurrence of some event such as full GC), the agent continues to retry the attachment every 10 minutes repeatedly until it succeeds.


[What's needed]

It'd be great if we could set/decide how many times we let the agent retry the attachment. For example, the agent retries the failed attachments only 10 times and stops its retrying when the limit is set as 10 times. Will such a limit setting be possible?

Idea priority Urgent
  • Admin
    Henning Treu
    Reply
    |
    Feb 15, 2023

    Hi, thanks for pointing me to the support ticket. Please open a new support ticket and provide the DEBUG logs as requested by our support team. This is a support case. Ultimately the Agent should be able to connect to the Weblogic Server just fine and start pulling metrics & traces. In case support can not help with the issue, it will be forwarded to the engineering team for further investigation.

    Please provide the requested log files and we will for sure resolve the issue.


    Thanks & best regards.

  • Guest
    Reply
    |
    Feb 15, 2023

    Hi, thank you for your explanation and information.

    On the side of Instana Support, the phenomenon itself has been discussed in detail with the request No. 30853 handled by Mr. Ivan Marinovic from Instana.

    It'd be great if you'd communicate with him to know the situation and get back to us about this request.

    Thank you.

  • Admin
    Henning Treu
    Reply
    |
    Feb 13, 2023

    Hi, thanks for the details on this matter.

    What is causing "Our disk gets full because of Agent's retrying attachments repeatedly, and our system stops"? Does the agent log run over? By default, the agent log is set to rotate on 10x5MB log files. So total log consumption should not exceed 50MB. Please provide more details. In addition, this is the link to the documentation explaining agent logging in more detail: https://www.ibm.com/docs/en/instana-observability/240?topic=agent-host-configuration#log-rotation

    Otherwise this needs to be taken to Instana Support, since the repeated attach retries should not bring a system to halt.

    Please provide some more details. Thanks.

  • Guest
    Reply
    |
    Feb 13, 2023

    Hi, Henning. Thank you for your time for this request. Before you close the request, we'd like you to let us clarify our purpose/background of the request. It might change your judgment on it.

    The issue we're facing with is: "Our disk gets full because of Agent's retrying attachments repeatedly, and our system stops".

    Our purpose of the request is to avoid the issue above.

    If your judgement still doesn't change from "Not under consideration", would you let us know about it? It then will be a support case, and we'd like to consult with Instana Support, not on this platform.

  • Admin
    Henning Treu
    Reply
    |
    Feb 10, 2023

    Hi, in case a JVM can not be attached, but it should be monitored with Instana, this is a support case. In case the JVM should not be monitored with Instana, there are ways to exclude it from being discovered by the agent.

    We will not provide such a limit, it would degrade monitoring after all.


    Best regards

    Henning Treu - Product Manager Agent

  • Guest
    Reply
    |
    Feb 3, 2023

    Since we've received a strong request about this from one of our customers, your prompt cooperation to realize this idea would be highly appreciated.