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Status Is a defect
Workspace Instana
Categories Agent Alert
Created by Guest
Created on Mar 1, 2023

RELATED IDEAS

Trigger alerts depending on several events linked with an AND

We currently use offline events in a static JBoss environment to trigger an incident at the control centre. Unfortunately, agent updates, for example, lead to the agents being switched offline in extreme cases. It would be very helpful if offline events AND e.g. a health check of the instance could be linked. This means that only if the health check also fails should the alert trigger an incident to Service Now. Further links are conceivable. In contrast to the current implicit OR of all events, does this mean adding an AND?

Idea priority Medium
  • Admin
    Henning Treu
    Reply
    |     Jun 22, 2023

    Hi Rainer, thanks for the explanation.

    I see this going into 2 direction: for our Alerting, we assess if a more global approach makes sense. On the other side, those entities should not trigger offline events, if the JVMs are actually still online. I'd like to investigate this a bit more.

    Can you file a ticket with our support and have this investigated? Please put in the link to this idea and also my name. Either this can be resolved by configuration, or the engineering team needs to have a deeper look.


    Thanks & kind regards

    Henning

  • Guest
    Reply
    |     Jun 14, 2023

    Hi Henning,

    The problem is that we see offline events but in reality the JVM is online. Healtchecks show the JVM is still responding. Due to this problem, the customer has now decided not to let Instana trigger alerts towards Service Now anymore. The original idea was to link several events with AND to make the whole thing more secure. For example, an offline event of the JVM AND a health check or some other metric that shows whether the JVM is still running. The current approach in the new release is not bad, but only makes this possible on the level of the same entity. I can imagine that opening the whole thing up and allowing different entities will make events more comfortable. In this way, some of the build-in events could certainly be better readjusted if the default settings do not fit.

    Best regards

    Rainer

  • Admin
    Henning Treu
    Reply
    |     Jun 14, 2023

    Hi Rainer,

    exploring your statement "agent updates ... lead to the agents being switched offline in extreme cases" a little further: what are these extreme cases and why will the agent be switched offline? In Addition, when this happens, is it an event where you don't want an alert to be fired to resol;ve the "agent down" situation?


    Thanks & best

    Henning Treu - Product Manager Instana Agent & Application Perspectives

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