Add email in CC as alert channel

• The mail email address corresponds to who / which team members in your organisation? --> the email address correspond to member of team, responsible to resolving the incident or issue. In example, email received by recipients (defined in the To: position ) should include other recipients , defined in Cc:.

To: user1 , user2, user3

Cc: Manager of user1 and user2, Manager of user3

Currently, each recipients receive the personal email.

• What do the above depend on? How often do they change? --> Instana admin during email channel definition. Not changed often.

• The alert notification email starts off email threads with multiple other team members added onto it.

Thanks in advance

Hi Giovanni. Can you respond to the clarifying questions posted in the comments here? Please also submit this to the product scout program as it help us prioritize ideas coming from our sales team. For now I'll put this in Not Under Consideration but we can always update that once you have clarified. thanks

Thank you for taking the time to submit the idea!

Could you help us have a better background by answering the following:

• The mail email address corresponds to who / which team members in your organisation?

• The email addresses in Cc correspond to who / which team members in your organisation?

• What do the above depend on? How often do they change?

• How far (roughly on a scale of 1 to 10) is the following true for your organisation?

  • After responding to the alert notification email, the email eventually gets deleted

  • After responding to the alert notification email, the email never gets deleted, and it is used for archival or post-mortem purposes

  • The alert notification email starts off email threads with multiple other team members added onto it