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Status Needs more information
Workspace Instana
Categories Alert
Created by Guest
Created on Aug 29, 2023

Add email in CC as alert channel

Operation team keeps tracks of who is receiving the alert, at the moment once there is an alert, single emails are sent to each email. It would be preferable to have a main email and a list of emails in CC.

Idea priority Low
  • Admin
    Sivasundar Natarajan
    Oct 5, 2023

    Thank you for taking the time to submit the idea!

    Could you help us have a better background by answering the following:

    • The mail email address corresponds to who / which team members in your organisation?

    • The email addresses in Cc correspond to who / which team members in your organisation?

    • What do the above depend on? How often do they change?

    • How far (roughly on a scale of 1 to 10) is the following true for your organisation?

      • After responding to the alert notification email, the email eventually gets deleted

      • After responding to the alert notification email, the email never gets deleted, and it is used for archival or post-mortem purposes

      • The alert notification email starts off email threads with multiple other team members added onto it